Friday, 15 March 2013

Happy birthday – here’s your spam

It was my birthday this month and along with the cards, birthday messages and presents I received some unexpected mail.
It started at midnight and went on all day: my email inbox filled up with messages from practically everyone I have ever shopped with online, all wishing me happy birthday and offering me hyperlinks to their latest great deals.
I’m sure it wasn’t this bad last year: I had a couple, but didn’t give it much thought. But this year, it has been ridiculous.
Here’s a message to all online retailers: birthday messages are last year’s marketing wheeze. This year, you are all just spamming: filling up my inbox with your less than heartfelt greetings is no way to encourage me to visit your site again.

Wednesday, 30 January 2013

Are you being heard? The perils of working on the train



Sometimes, I’m a bit nosey. Especially when I am on the train with an hour or two to kill. If I’m on my way to a meeting, I can read my notes, and do some work along the way, but always, in my line of work, ensuring that I keep those notes and work to myself.

Not everyone is the same though: I am always amazed by the number of professionals who are quite happy to discuss their clients’ cases or other confidential information on the phone in a crowded train carriage. I am also amazed at how careless some people are with the papers they spread around the train table as they work during the journey. 

As I said, I’m a bit nosey and if there are papers on the table in front of me, I’m going to read them. I’m also good at reading upside down, so that won’t stop me either. (It’s a handy skill which I’ve used many times in the past). I’ve read business plans, marketing briefs for well known brands, listened in on the details of a very interesting contract dispute (and privately disagreed with the advice being given) and sat through a thorough bollocking being administered on the phone to some hapless junior back in a distant office. 

So, I wasn’t that surprised to find that sometimes people get caught out. The British Medical Journal reports that a consultant forensic psychiatrist who discussed a patient’s medical report with a colleague on a crowded train could be disciplined. The Court of Appeal quashed a High Court injunction which had prevented the Mental Health NHS Trust from convening a disciplinary panel to hear allegations of breach of confidence against the psychiatrist.

The main allegation was that the psychiatrist had the patient’s report on her lap and discussed it with a colleague when the two doctors were passengers on a train in November 2010. Opposite them happened to be sitting the head of secure services policy at the Department of Health. She did not speak to the psychiatrist at the time but later wrote a letter to the patient's hospital, outlining details of the incident, indicating that the patient’s name was clearly visible.

The psychiatrist admitted reading the patient’s notes on the train but said that she had not realised that his name could be seen. She also admitted dictating two reports on the train but she said that she had ensured no other passengers were close by.

Lord Justice Pill, delivering the leading judgment in the Court of Appeal said that a patient’s right to confidentiality “is fundamental in the health service and must be respected by doctors and other staff.”

And that goes for lawyers and other professionals too. When on the train, do not forget where you are: keep your files out of sight and confidential conversations for another time. 

Don’t spill it, zip it.

Thursday, 3 January 2013

Facetime etiquette - from Arthur C Clarke to modern manners





I love my iPad and I particularly love using my iPad’s FaceTime application.  The connection is so much personal than just speaking on the phone.

I recall showing it to my Dad last year when we had a long chat with my sister who lives abroad. He was blown away by the technology – not only could he speak to his daughter for free, but we could see her too – and her apartment – and her boyfriend. It was lovely and I could see he was alive to the possibilities that FaceTime could offer - enabling him to see and speak to his children as if they were in the same room.

So, Christmas arrived and with it, both of my parents acquired iPads. Then the fun started!

On Christmas day, I had a great chat with my Dad via FaceTime. Then another one. And another.

After the first one, I realised that I looked pretty terrible on screen and by the time the second call came in, my hair was up and I was wearing make-up. By the time of the third contact, I was clearing up after tea and had a serious debate as to whether I should answer at all. I did, and took a seat in the kitchen, with a glass of wine and the family cat on the table. The unexpected consequence of this was that I ended up waving the wine bottle at the iPad so that my Dad could read the label and comparing the sizes of our respective pet cats.

Over the following week, I had FaceTime conversations with my parents, my niece and my sister on their iPads pretty much every day and it was lovely to be able to do that. I even gave my sister-in-law a guided tour of our newly painted cellar, including the view down the spiral staircase. How amazing is that? But it also dawned on me that the rules for video chat are very different from when just using the phone.

The writer and scientist Arthur C Clarke, always way ahead of his time, invented the equivalent of FaceTime in his book, Imperial Earth (published in 1976). And take note: he also touched on FaceTime etiquette. In one scene, a character fails to switch on the visual option – preferring a voice-only conversation. Clarke's protagonist comments, “as a matter of common good manners, one never overrode the vision circuit, unless there was a very good excuse indeed… whatever the real reason, social protocol demanded some explanation. To say the viddy was out of order was to invite total disbelief, even on those rare occasions when it was true.”

Uh-o, this is the future, dear reader. You may as well get used to it: I spent the entire Christmas/New Year holiday far better dressed and made up than usual, on the basis that I would inevitably end up having a FaceTime conversation with someone I would prefer to only see me half decently turned out.

So, on reflection, here are my useful tips for a happy FaceTime experience:
·          
  • If you can, text to, or otherwise pre-arrange your FaceTime calls in advance. FaceTime angst when your call is not answered, or when you really don’t want to take that call, can then be avoided;
  • Keep still! Or at least, keep your iPad still: there is nothing worse than having to watch your caller whirling around – sea-sickness may ensue;
  • Position yourself or your iPad carefully. I could see up the nostrils of one of my relatives until I made a joke about it and the iPad was hastily re-positioned;
  • Be prepared! Or don’t be afraid to ask to return the call shortly – especially if you feel the need to put on your face before your caller sees you;
  • Beware of pulling faces. Nuns practise what is called ‘custody of the eyes’ – you cannot unsee what you have seen (so don’t look). Likewise, if you start rolling your eyes in exasperation, your caller can’t unsee that either; 
  •  You can't take FaceTime calls just anywhere: we all know people who text from the bathroom - or even take calls - not on your FaceTime you don't!
  • Have an exit strategy. There’s nothing more awkward that just looking at each other, following a long pause, then feebly muttering ‘bye.’
Who knows, FaceTime may improve our manners. In the meantime, don’t forget to tidy up and hide that pile of laundry behind your chair….



Thursday, 15 November 2012

Practice what you preach with your children online





Do you sometimes sigh when you open up your Facebook account and see that again, one of your Friends With Children (FWC) has posted yet another message about how their lovely little darling has won a medal, got picked for the rugby A team or is looking particularly cute today in that sweet Halloween costume?  I thought so. Don’t get me wrong – in real life I love to chat with those same friends and share the latest trials and tribulations from our family lives, but this constant posting on their Facebook page is a form of boasting which has started to worry me.

I’m a responsible parent, and I am sure you are too. I’ve had a chat with my child about online safety: reminded him that if he can’t say anything nice online, he shouldn’t say anything at all, and reminded him that Google has a very long photographic memory.  The rule with my own Facebook and Twitter accounts is – would my family be upset if they saw this post? If they would, I think real hard before I press ‘post’ or ‘send.’ I remind my son that I keep tabs on his online life and he should bear in mind that if I’m unhappy about what he’s up to, I’ll be having an uncomfortable conversation with him soon enough.  I also remind him to guard his privacy: no Facebook friends unless he really knows and likes them; no giving his address or other contact details online; any worries, speak to me. So far, it’s working fine.

But then recently, I posted a set of family photos in a Facebook album. I tagged my son. I thought he’d be pleased. Then we had an uncomfortable conversation and I was the one who had to apologise.

There he was, jumping in the pool on holiday. Isn’t he clever at diving? Here he is, playing footie in his shorts with his Dad. What a lovely image! Except of course, that was only my point of view. My son was not so pleased that all his classmates could see those photos. He is at that age when he is very body conscious – how dare I expose him in this way?

So here’s the thing – as FWC, we need to practice what we preach to our children: ask their consent before we post information or photos of them on our Facebook pages and Twitter accounts and respect their privacy. Facebook and Google’s long memories extend to our comments about our children. 

When they grow up, you need to be able to look them in the eye and say you respected their privacy - and expect them to do the same for you.

Thursday, 8 November 2012

That Friday feeling

It’s Friday and that means it’s dress-down day for me. As ever when I contemplate Fridays, I wonder whether, if I just go to work suited and booted as usual, claiming I’ve forgotten, I’ll feel any different about the whole thing.  Does casual dress encourage a more casual attitude to my work, or do I just feel more relaxed while sitting at my desk? I can't decide!

In the scheme of things, it’s not that important, but for many, ‘casual Friday’ causes a whole lot of angst. A survey by the fashion website very.co.uk found that 45 per cent of its working readers actually dress up on a Friday, rather than down, (and presumably go straight out on the town after work). Thirteen per cent of its respondents admitted that Friday was one of the most stressful days of the week15 per cent even called in sick to avoid the day completely.


That’s a bit extreme, although the dressing up issue recently led to Allen & Overy reminding its female trainee solicitors that the office was not the place for short skirts and high heels which made them look as if they were “going clubbing instead.”

I tend to have one or two standard outfits which have become my Friday uniform, so that I don’t have to worry about it – but with reports of people having ‘Friday wardrobes’ and escalating dress wars, I fear not everyone is quite so relaxed about the whole thing.

Perhaps we need to take advice from those who know. Elle Magazine says, “never underestimate the power of a good pair of jeans: pair a necklace with a jumper” – this advice matches my Friday plans. Alternatively, Dilbert’s take on this weekly event makes me smile:http://dilbert.com/strips/comic/2002-09-12/